BearSharesoftware

Need Help?

All I see is links that will send me to 3rd party download provider. What Did I paid For ?

You have paid for our server from where you are downloading those software from. That server is commited to provide your active link (24hrs) to the software as well as Virus Free downloads. You are also paying for the tutorials we have made for most of the software that you can download on our website. The biggest part of your money is to pay our Qualified Technical Team (28 Working Peoples) who are available on the clock awaiting to answer all your emails (questions/support) as promptly as possible.

Our mission is to help everyone who wish to find in one place all the software they will need in order to acces the network and download all the music, software etc... they want. We are also working hard to provide the latest softwares that is the safest for you to use without having you to try them out first. That means our technical team will be surfing the net 24hrs per day to keep you updated for the latest releases. We are dedicated to help customers who are in need of technical help when they have trouble installing, running or configuring the software they downloaded, wich is something you will never get somewhere else. For $0.99 per month, you save the troubles of going all around the Internet, wasting your time and being influent to new viruses. We care about your security and do it all for you; that is what our members appreciate from us. The software are then, as we mentionned, free.

If you feel the need to ask us more questions, please feel free to email us to support@bearsharesoftware.com and we will promptly answer your questions.

What is Our Refund Policy ?

Our billing cycle is very simple. Once you have paid for the membership, you will never be charged for anything else and your membership will NOT renew once it has expired. The refund policy can be viewed HERE .

How to Prevent POPUP, VIRUS, SPYWARE or ADWARE.

When you are surfing the net, you are exposing yourself to some unwanted publicity. We have different programs available for download in our members section that will prevent and destroy unwanted Popups, Spyware or Adware. We DO NOT send or infect our members with Adware, Popups or Spyware. When installing the softwares to download music or movies titles, make sure you are setting your networking security properly. Also, you MUST (strongly recommend) that you raise your Browser Security level. The last thing that we suggest is to Disable File Sharing ability from the program you are using to Download Titles. You can still download from the network, but no one will be able to download from your computer. This is important since you don't want someone to be able to access your computer from outside.

What do I do now that I am a Member. Where is all the Music, Movies and Games ?

This example is for someone who wish to download Music. It is the same procedure if you want to download Movies, games, Popup or any other softwares.

Once you are in the members section, click on "Music Download" (for music), "Games Download" (for games) or "Movie Download" (for movies). Now scroll down the screen and look for a software that you wish to use to start downloading your music. The software can be either Grokster, Kazaa or Limewire etc... Choose the program that will best suit your needs.. Click on the blue link and a window will appear asking you if you want to Save, Open or Cancel. Simply do "save" and choose a destination folder on your hard drive (don't forget where you saved the file). Once the download completed, go to where you have saved the file (the file is now on your hard drive) and double click on it. The program shall start the installtion by itself. At last, simply follow the onscreen instructions.

At this point, there is no more connectivity between what you are doing and our website, since the file have been downloaded from our files library (Member section on our Website) and saved into your computer (Destination folder). The same procedure is appliable for all the downloads.

I have downloaded the programs, but I still cannot download Music, Movies, Games and Software.

If your program to download titles is showing "Connecting" or if your download does not start, there is one think you may want to check. Before proceeding to the next steps, we suggest you try to download different titles from your download program to see if it is not a File Problem.

If you still cannot download, you may want to check your Firewall and Ports Configurations. In order to be able to communicate (2 ways), Kazaa, morpheus, Grokster, Winmx and all the other softwares are required a port. Now, that port is normally open. If your computer is behind a firewall or at home behind a router, you may want to open the appropriate ports and shut your firewall down, or some part of it. Please remember that a wrong or misconfiguration of your networking solution may result in fatal error for you system. Due to the nature of this problem, we cannot give our suggestions because we are not physically present to observe the environment in wich your computer is operating. We strongly suggest you ask or have some qualified persons to come and fix this issue with you. The problem itself is not located in the program you have downloaded neither on our server since all the users that set their ports properly does not have problems.

What does "QUEUED" means when one of my download is marked with it ?

When a file that you are trying to download is marked as "Queud", that means there is too many people trying to download the same file at the same time. What you can do is try to download another Download Program (Kazaa, Morpheus etc...) and search for that title one more time. Also, you can try to download that title in a different time. We recommend you try to download at Non-Peak hours, wich is generally before or after 6-8Pm.

Why is the software I have downloaded is asking me to pay again. I have already paid to Download Socety?

For Every program that you will be downloading, there is two version available. When you paid your membership fee, you are able to access our Level 1 Software, wich is the software you have downloaded to start your music, movies or games download. Once you are in the program, there is an Option where you can choose to upgrade to a more Expensive version. If you do not want to upgrade, simply Choose "NO" or "Keep the current version" and you will be able to start downloading your favorite titles. If you choose to upgrade, you will need to pay an extra amount, wich is not our responsibility anymore.

I've already read the FAQ. How do I sign up?

There is a little red/brown rectangular button at the bottom of almost every page that states ''Join''. Simply click on the button and you will acces our application form. If you are already a registered bearsharesoftware user and not logged in, please login from the ''Members'' tag located at the lower right portion of your screen. If you have registered and have not received and email from us with your User Name and Password, please verify that you have properly submit your membership application. If you still encouter problems, please leave us a message with your contact info and problem at support@bearsharesoftware.com

What is inside the member's area?

Once you will get your membership, you will be steps away from being connected to one of the largest peer-to-peer networks on the planet. We will provide you unlimited acces to all our softwares database and thus, once installed, you will be able to search, download, play and even record all your favorites musics CD's as well as the latest movies. Download for free the most useful software you always wanted to get. Manage you PDA with online connectivity while you will be dowloading multiple files. Download the appropriate software and join millions of users who is currently playing games that you just downloaded.

If I have troubles configuring or installing a software, will there be someone to help me ?

Our dedicated support team is here 24 hours per day and 7 days per week to answer all you questions concerning troubles while downloading, network access, software installs and all other questions related to the use of your access to bearsharesoftware. Support is offered at ABSOLUTELY no charge for our member and it is valid as long as the membership is still active.

How long will it take to download a product?

Download times vary depending on the speed of your Internet connection and the number of other people trying to download software at the same time.

What type of software do I need to play music and movies ?

In our member section, you will find all the software needed in order to play the music and movies you have downloaded. You will have access to a specific descriptions of every single programs you will be downloading, make it very easy to understand the purpose of a particular download saving you time and money. It is very important to see if your computer meets the minimum requirement for specifics applications.

How can I make my own personal Music CD's with my favorite songs to be played in my Portable player?

The process is very simple. First, you will need to search the song you would like to download. Once you have found it (we recommend you download more than 12 songs to make a complete CD) simply download the song and save it to your hard drive. If you find that it is the song and quality you desire, download from our files library the appropriate program to burn them on a CD. Follow the easy steps in the on screen instructions and in minutes you will have a handy customized CD to play everywhere you go.

How long does it normally take to download a track?

Normally, if your connection is a 56.6 Kbps dial-up modem, it will require from 3 to 4 minute for a track to entirely download. However, if you benifits from a high speed acces such as Cable or Dsl or any other broadband connection, the download time is drastically reduced to as fast as 30 seconds for a complet track. This is purely dependent on your internet connection and your provider efficiency since different Internet Service Providers (ISP) offer different speeds. The download will be much faster if the interner traffic at that point of time is low.

What about Firewall and Proxy ?

Usually, if you can chat and see this page, there should be no problems, meaning you can safely access some specific Ports and Data channel used by the Download programs you will get. If you enounter any problems while downloading or installing a software because of firewall or proxy, we recommend you contact your network administrator. The reason why we cannot help you as well as you local network administrator, it is because the problem is out of our sight since it is something wrong with your own computer configurations or your networks access.

What to do when the browser asks me if I want to save or open the file?

When your are attempting to download a file from our server, you browser will ask you if you want to copy this file to your hard drive, meaning it will be on Your computer once you have finished downloading it. You should always say Yes because otherwise, the fille will remain on our computer and that can cause serious problem whenver you tried to install it later on your computer. Make SURE you remember the exact location and file name you decided to save it as

How can I find a file I just finished downloading from the server?

An easy way to find out the download directory is to simply start another download. When asked, choose to save the file to your hard drive and the "Save As" window will appear, you will then see the download folder you have choosen. Do not forget to cancel you second download request if you already have downloaded the file.

What am I paying for ?

What you are paying for in most part is for our File library located on a offshore server. This is where you are downloading your files from. Running a server cost thousands of dollard per month and you membership agreement barely pays for all the bandwidth we are offering to our customers. You are also paying for the online help and support team as well as some basics operation cost of running this website. The software are as we mentionned Free.

What type of security is involved while doing partnership with bearsharesoftware?

All the informations you will be providing are kept for bearsharesoftware. We will not, in any circonstances, diffuse or sell your personnals informations to any tiers party. We keep basic personal informations to better serves you in case you need technical support. We will be contacting you if we find any problems in our network resulting in some dangers for our customers. Personal informations are granted to be safe and secure and we are using them to help you enjoy as much as possible your stay with bearsharesoftware.